Starting this week, licensed conveyancers will need to ensure that they are complying with the latest regulatory changes, in regards to displaying price and the services they provide.
Any practice that is part of the Council for Licensed Conveyancers (CLC) will have to make information on the fees they charge readily accessible on their website, as well as by ‘other reasonable means on request’. This change will occur from Thursday 6th December.
On top of this, conveyancers will need to disclose information on the services that they provide, making this accessible in the same way. This includes a description of the services, key stages of the services, and indicative timescales.
Conveyancers will also need to state who their staff are, detailing their experience and qualifications. The CLC points out that many of their own practices already have a ‘meet the team’ page on their websites.
Regulatory information must be included on all communications and practice websites, stating that the practice is regulated by the CLC, along with a practice licence number. The CLC secure badge must be displayed in a prominent place on the website.
Details for the practice’s complaints process should also be provided on their website.
The CLC has commented: “The cost generator must be capable of producing a quote without the need for the consumer to provide any contact details.
“You may consider providing costs in two stages. For example, you could provide examples of fixed fees based on specific values on your website and for those consumers that would then like a quote more tailored to their circumstances, you could also provide a cost generator.
“In this example, requiring contact details for the consumer to provide a more detailed estimate via telephone or email would be acceptable, provided there is some other indication of how much your costs are likely to be on your website.”
Stephen Ward, director of strategy and external relations for the CLC, has said: “All CLC practices are different and we have given them the flexibility to comply with these new rules in the way that best suits their business and their clients.
“We want to remind practices that we are here to support them so they are ready to comply from 6th December and that if they have any questions they should contact their regulatory supervision manager.”