Landlord News

Cleaning still top dispute at check-out

Em Morley - December 1, 2015

Landlords and agents are being faced with more dirty properties at the check-out stage of tenancy agreements, according to a new report.

Research from Imfuna Let reveals that cleaning is still top of the list of dispute cases at the conclusion of a tenancy period, now accounting for 58% of all tenant disputes.


In fact, cleaning disputes were up 5% year on year. Next came property damage, which amounted to 52% of all disputes, followed by redecoration (32%), gardening (17%) and rent arrears (10%).

Additionally, the average cleaning claim was found to be the second lowest in value, behind those for gardening issues. At the top of this list came rent arrears, amounting to an average value of £1,164, followed by property damage (£475), redecoration (£449), cleaning (£220) and gardening (£195).

Cleaning still top dispute at check-out

Cleaning still top dispute at check-out

Jax Kneppers, Founder and CEO of Imfuna Let, observed,’ many tenants claim that the cleanliness of the property at the start of the tenancy was not clear, or that the tenancy agreement did not make clear what was expected of them.’ She continued by saying, ‘if agents and landlords wish to make deductions for cleaning costs, they need to be careful to record the cleanliness of the property in sufficient detail, at the start and easy of the tenancy. They will also need to ensure any charges they claim are a fair reflection of the property’s condition at the start of the tenancy.’[1]